Nexus Electrics prides itself on delivering high-quality electrical services and maintaining the highest levels of customer satisfaction. We are committed to addressing any issues with our services or workmanship. If you experience a problem, please contact us at Info@nexuselectrics.com.au within the warranty period so we can resolve the issue.

In accordance with ACCC guidelines, we will work to fix any problem, fault, or issue related to services provided by us within a reasonable timeframe, provided that:

• You retain proof of purchase (invoice or receipt).
• The issue is not the result of misuse, tampering, or interference with the electrical work performed.
• The issue is not due to a change of mind or the availability of a lower price elsewhere.
• The issue, fault, or limitation was not disclosed to you prior to service completion.

Repairs, Replacements & Refunds

• If a fault arises due to our workmanship and is repairable, we will provide a repair at no additional cost.
• If the issue cannot be repaired, we will offer a suitable replacement or alternative solution.
• If a replacement is not possible or acceptable, you may be entitled to a refund or applicable credit, as per Australian Consumer Law (ACL).

Deposits & Cancellations

• All deposits are strictly non-refundable. Deposits secure your booking and cover scheduling, administrative, and preparation costs.
• Refunds will not be provided for change of mind cancellations.
• Customers must provide at least 2 days notice for cancellations or rescheduling. Cancellations may forfeit the deposit.

Customer Responsibility

• Any additional costs related to third-party repairs, modifications, or materials requested after service completion are the responsibility of the customer.
• Nexus Electrics is not responsible for damages or faults caused by improper use, third-party interference, or events beyond our control (e.g., power surges, weather-related damage).